Sofitel Lisbon Liberdade 5 stars

Customer review rating (ALL Rating) 4.5/5 2,063 reviews

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Avenida Da Liberdade 127, 1269-038 LISBOA, Portugal

Description

Hotel extras

  • Close to theaters, luxury boutiques and museums.

  • In front of the metro station

  • Just walking distance from Rossio, Praça do Comércio and historic areas.

  • The best location in Lisbon, in the heart of Avenida da Liberdade

  • Elegant suites, with all the comfort of an apartment

Our accommodation(s)

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Hotel location

Sofitel Lisbon Liberdade

Avenida Da Liberdade 127
1269-038 LISBOA
Portugal

GPS:38.71891, -9.14508

Telephone
+351 21 322 8300

Calls to a national
fixed network

Fax +351 21 322 8310

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MATIZ LISBOA

Using local and fresh products, our Executive Chef, Daniel Schlaipfer, gives his own touch to all signature dishes, arousing curiosity and taste, and offering an exclusive experience.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,063 reviews

TripAdvisor Rating  4.5/5  4,959 reviews

Certificate of excellence 2024

Great Location, Outstanding Staff

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Every staff member that I interacted with was courteous, professional, and friendly.

Dear Guest, Thank you for staying at Sofitel Lisbon Liberdade during your visit to Lisbon and for taking the time to share your experience with us. Thank you for your kind words about our outstanding staff and great location. We are delighted to hear about your positive interactions with our team. We took great note of your suggestions regarding the lights and will keep them in mind for future improvements. Looking forward to welcoming you back soon! Warm regards, Fátima Rana Quality Manager Sofitel Lisbon Liberdade

Good hotel with room for improvement

Customer review rating 2.5/5

Dana Couples - Confirmed reviews ALL

Nice and clean hotel. Great location. Lovely bathroom and shower. Areas for improvement: - we were told electricity would be shut with less than 24 hours notice. No further information provided about whether elevators would work, room safes etc. Hotel has a responsibility to inform guests of the impact to them and what to expect. All we were told is the power would be shut. - continuous loud construction noise during stay. No warning or explanation or even acknowledgment of it. Started early morning ans ended late. Prevented sleep - only one side bed had ability to charge phone. - way light switches designed in room is awkward and confusing. Couldn’t tell which switch works for which lights - concierge made poor recommendations for places to eat (ie. asked for bakery and was sent to a restaurant ) - breakfast is overpriced.

Dear Mrs. D., Thank you for staying at Sofitel Lisbon Liberdade during your visit to Lisbon and for taking the time to share your experience with us. We are delighted to hear that you found our hotel nice, clean, and well-located. However, we sincerely apologize for the inconveniences you experienced during your stay. We understand the importance of timely information regarding any disruptions, and we will ensure to review and improve our communication processes in such situations. Additionally, we regret the disturbance caused by the construction noise and the issues with the room features. Your comments are valuable to us, and we will address them with the relevant teams for immediate action. Regarding the concierge service and breakfast pricing, we will take your input into consideration for enhancing our services. We appreciate your valuable insights and hope to have the opportunity to welcome you back for an improved experience. Warm regards, Fátima Rana Quality Manager Sofitel Lisbon Liberdade

Well located, excellent staff, beautiful rooms, great breakfast

Customer review rating 4.5/5

Jerri J. Friends - Confirmed reviews ALL

Visited Lisbon for the first time and loved it. Hotel was well located and staff extremely helpful with suggestions and directions

Dear Mr. J. J., Thank you for staying at Sofitel Lisbon Liberdade during your visit to Lisbon and for taking the time to share your experience with us. Thank you for your positive review! We are delighted to hear that you enjoyed our well-located hotel, helpful staff, beautiful rooms, and great breakfast. We hope to welcome you back to Sofitel Lisbon Liberdade soon. Best regards, Fátima Rana Quality Manager Sofitel Lisbon Liberdade

Customer review rating 5.0/5

Carol Couples - Confirmed reviews ALL

The room was lovely and the staff were friendly and efficient.

Dear Mrs. C., Thank you for choosing Sofitel Lisbon Liberdade for your stay in Lisbon and for sharing your feedback with us. We are delighted to hear that you enjoyed our lovely rooms and experienced friendly and efficient service from our staff. At Sofitel Lisbon Liberdade we strive to provide exceptional service and ensure that our guests have a memorable stay, so it is always a pleasure to receive such positive remarks! We look forward to welcome you back soon. Warm regards, Fátima Rana Quality Manager Sofitel Lisbon Liberdade

Great experience, comfortable stay.

Customer review rating 5.0/5

Gary K. Solo - Confirmed reviews ALL

3 days. The 25th was a little hectic due to the parade and celebration going on.

Dear Mr. K., Thank you for choosing Sofitel Lisbon Liberdade for your stay in Lisbon and for sharing your positive feedback with us. We are delighted to hear about your great experience and comfortable stay with us. We took note of your suggestions and will keep them for future improvements. We hope to welcome you back soon. Warm regards, Fátima Rana Quality Manager Sofitel Lisbon Liberdade

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Other web-users rate our hotel

  • 734 reviews 9.7/10 Location
  • 927 reviews 6.8/10 Room
  • 1,275 reviews 8.7/10 Service
  • 14 reviews 6.7/10 WiFi
  • 467 reviews 5.5/10 Comfort
  • 351 reviews 7.9/10 Breakfast
  • 247 reviews 8.1/10 Food
  • 214 reviews 7.6/10 Cleanliness

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Portuguese book of claims

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.