Rochelle Jacinto, MD
Family Medicine
4.8 of 5 stars
355 Ratings, 77 ReviewsAges Seen
- 2-12 Years
- 13-17 Years
- 18+ Years
- 65+ Years
Languages
- Tagalog
- English
Gender
FemaleVideo
Locations
- UMC Family Medicine at 98th and Frankford
- 9615 Frankford Avenue, 2nd Floor, Lubbock, TX 79424
- Get Directions
- phone: 806-761-0267
- fax: 806-761-0268
Expertise
Education
Texas Tech University School of Medicine
Residency, Family MedicineUniversity of Santo Tomas
Medical School, 2001Board Certifications
Family Medicine
American Board of Family Medicine, 2014Insurance
- .
Reviews
4.8 of 5 stars
355 Ratings, 77 ReviewsThe Patient Satisfaction Rating is an average of all responses to the care provider related questions shown below from our survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.
- 5 out of 5 starsReviewed on 2/28/2024
Dr. Jacinto is very caring and thoughtful about my situation and my health. I appreciate her very much.
- 5 out of 5 starsReviewed on 2/28/2024
Dr. Jacinto provides a clear view on my health issues.
- 5 out of 5 starsReviewed on 2/25/2024
Excellent facility and staff
- 5 out of 5 starsReviewed on 2/23/2024
Was treated very well and Dr. Jacinto is very nice and real thorough all the staff was on point I truly enjoy my visit!
- 5 out of 5 starsReviewed on 2/21/2024
Ever since I started coming to UMC dr Jacinto I have felt very welcome and comfortable she is very fun and professional dr I enjoy my visits with her and her staff
- 5 out of 5 starsReviewed on 2/20/2024
Very good.I'm a new patient at this location. So this is getting established with UMC And starting with annual blood work and so on.
- 5 out of 5 starsReviewed on 2/18/2024
I did not have to wait long before seeing Dr. Jacinto. She listened to my concerns and did a thorough checkup. I will certainly visit with her the next time I need to see a doctor.
- 5 out of 5 starsReviewed on 2/16/2024
great care
- 5 out of 5 starsReviewed on 2/16/2024
Very nice facility and awesome doctor.
- 5 out of 5 starsReviewed on 2/9/2024
Dr.Jacinto was very helpful and efficient! She came in already having looked through my chart and listened to everything. My partner had recommended her and I'm so glad I listened.
- 5 out of 5 starsReviewed on 2/3/2024
Very friendly staff, made a scary procedure so much more tolerable! I hate blood, sharp stuff, all of that jazz, but they did a good job at making it less scary and more simple! They definitely made sure that nothing was too inconvenient
- 5 out of 5 starsReviewed on 2/3/2024
Very pleasant and thorough, thank you so much
- 5 out of 5 starsReviewed on 11/22/2023
It was nice talking to my Dr. She care for her precious.
- 5 out of 5 starsReviewed on 11/21/2023
The entire staff was friendly and showed care regarding my concerns. I would highly recommend this clinic.
- 5 out of 5 starsReviewed on 11/20/2023
Ten stars across the board. I love the facility the doctors the nurses. From the time you come in to the time you leave it's awesome.
- 5 out of 5 starsReviewed on 11/18/2023
It was my first time to the new facility and establishing care with Dr. Jacinto. I enjoyed her very much and look forward to her care.
- 1 out of 5 starsReviewed on 11/17/2023
I believe that patients have a right to discuss their treatment plan and ask questions without feeling belittled or treated with annoyance.
- 5 out of 5 starsReviewed on 11/15/2023
lessen waiting hours.
- 5 out of 5 starsReviewed on 11/15/2023
Awesome!
- 5 out of 5 starsReviewed on 11/10/2023
The entire staff is awesome. Never had a visit where they did not treat me with the up most respect and concern for what I was being seen for.
- 5 out of 5 starsReviewed on 11/8/2023
Everyone in the office was kind and listened to our concerns
- 5 out of 5 starsReviewed on 11/8/2023
Dr. Rochelle Jacinto provides me an excellent discussions and informations related to my health issues and gives me very detailed means to control any of the concerned on my health. She is great provider of which I admire of her professionalism.
- 5 out of 5 starsReviewed on 11/3/2023
I wish they would have given me a bag of fluid since I was visibly dehydrated It would have helped with me getting better
- 5 out of 5 starsReviewed on 10/30/2023
Dr. Jacinto and Dominique are both amazing. Dr. Jacinto genuinely cares about my health and provides me with great care.
- 5 out of 5 starsReviewed on 10/29/2023
Dra. Jacinto is very good and she makes sure I understand what needs to be done and give me the best care she can.
- 5 out of 5 starsReviewed on 10/27/2023
Everyone was polite and very helpful.
- 5 out of 5 starsReviewed on 10/27/2023
I was clearly informed on my ongoing concerns by my provider. Dr. Rochelle Jacinto is awesome to discuss with my health conditions.
- 5 out of 5 starsReviewed on 10/24/2023
Everything was great except the wait time between the nurse and the doctor - nearly an hour
- 5 out of 5 starsReviewed on 10/22/2023
Dr Jacinto is very thorough and attentive! She shows she cares about my well being and gives good instructions to follow. I'm grateful to have found her!
- 5 out of 5 starsReviewed on 10/18/2023
I was worked in quickly and sooner than another clinic. Front desk personnel was very efficient and friendly. The nurse that took my vitals was very kind and listened very well. Overall very pleased with my experience
- 5 out of 5 starsReviewed on 10/6/2023
Everyone I talked to in the offices were there for me. I could not ask for better care. Please let them know things were perfect.
- 5 out of 5 starsReviewed on 10/1/2023
Kind and caring
- 1 out of 5 starsReviewed on 9/24/2023
The dr charged me for asking a simple question about my hand and then proceeded to just say go to the orthopedic surgeon
- 5 out of 5 starsReviewed on 9/20/2023
We made a last minute appointment for my son who had hurt his arm at school and Dr. Jacinto knew what was going on almost immediately. Something I would have never been able to figure out. She's very gently and popped his elbow backed into place. She was so sweet and so good with my 4 year old and I'm so thankful that your office was right by his school. Thank you for your help.
- 5 out of 5 starsReviewed on 9/20/2023
Dr. Rochelle and the other staff were very nice. The treatment room was cold and the appointment took much longer than I expected. Overall it was very good.
- 5 out of 5 starsReviewed on 9/19/2023
Best clinic I've ever been to. I couldn't believe that you had separate waiting rooms for sick and well. it was a fabulous experience.
- 5 out of 5 starsReviewed on 9/10/2023
Nurse was super sweet and helpful. Dr. Jacinto was very funny and put my anxieties of my illness at ease.
- 4 out of 5 starsReviewed on 9/8/2023
Not happy at all never called or text my X-ray results
- 5 out of 5 starsReviewed on 8/27/2023
Dr Jacinto was kind to explain otherwise difficult health situations and treatment prescription. All questions asked were clearly answered to satisfaction. Diagnostic procedures were thoroughly explained well ahead of their being taken. The information filled on the health history forms were reviewed closely and with a sense of assurance.
- 5 out of 5 starsReviewed on 8/25/2023
Great service and very professional.
- 4 out of 5 starsReviewed on 8/22/2023
Seem a little rushed and sometimes confused. and may be confused isn't the right word, but Seems Seems like she was thinking faster than what she was talking. It was sometimes hard to keep up with, that's all.
- 5 out of 5 starsReviewed on 8/22/2023
My doctor really pays attention to my history and my medications that I'm taking which I really like because that shows that your doctor is really interested with the patient, and she listens and she gave suggestions and how to prevent illnesses. And she is very comforting and I'm very come... comfortable telling her my medical history.
- 5 out of 5 starsReviewed on 8/21/2023
Everyone is so friendly there. From the reception desk and up… they are all very kind and attentive.
- 5 out of 5 starsReviewed on 8/21/2023
Good evening. We just waited a long, long time in the room. After the nurses done before the doctor came in, it was over an hour. It was I don't know exactly how much over an hour because we talked about it, my daughter and I are in there, is like we have been in here an hour and then sometime in the next 10 minutes, I would say she came in. So I don't know exactly but it was but would have been anywhere from an hour and 5 minutes to an hour and 10 minutes and that just felt like a long time. So that's the only thing that would be nice if the person didn't have to sit there quite so long and when there's other things that you're person needs do in town.
- 5 out of 5 starsReviewed on 8/16/2023
Dr. Jocinto is very sweet and caring. She listens very well and really wants to help!
- 5 out of 5 starsReviewed on 8/16/2023
Doctor Rochelle Jacinto was kind, caring and compassionate. Thank you to the receptionist and the nurse as well who assisted me all the way.
- 5 out of 5 starsReviewed on 8/14/2023
The experience was great, everyone was kind and courteous. Just a suggestion regarding the waiting time. Coz we have an appointment at 3:15 and we were not seen until past 4pm. Patient should be seen on their appointment time.
- 5 out of 5 starsReviewed on 8/11/2023
Everyone was friendly and very helpful in explaining the treatment I would need for my health issue.
- 5 out of 5 starsReviewed on 8/11/2023
Love the dr that visited with me.
- 5 out of 5 starsReviewed on 8/4/2023
Dr. Rochelle was kind to answer my own health concerns questions as she attended my kids. I felt I was in caring and compassionate provide.
- 5 out of 5 starsReviewed on 8/4/2023
I'm glad I picked this facility for my family & I. Everyone was very nice and understanding. Thank you ?
- 5 out of 5 starsReviewed on 7/31/2023
She listened!!!! Answered questions thoroughly. She was extremely busy that day with an emergency, but she was diligent and took time with me in spite of that disruption. I appreciated her due diligence.
- 5 out of 5 starsReviewed on 7/9/2023
Dr. Jacinto is great and very friendly and willing to explain everything. Every nurse I have had are always cheerful and very very nice. I enjoy my experience there every time I go.
- 5 out of 5 starsReviewed on 7/6/2023
Thank You for being there for our family
- 5 out of 5 starsReviewed on 7/3/2023
My appointment was at 1:15pm. Didn't get to see the doctor until 3:00pm. Just saying.
- 5 out of 5 starsReviewed on 6/23/2023
We came here because our daughter recommended you so highly (especially the doctor), glad we listened to her.
- 5 out of 5 starsReviewed on 6/22/2023
The girl up front was all over taking care of my situation even though I didn't have an appointment. The nurse and doctor were awesome. Probly going to call my insurance and switch doctors.
- 5 out of 5 starsReviewed on 6/21/2023
She is the best
- 5 out of 5 starsReviewed on 6/15/2023
The people here are curtesy and prompt. I appreciate their attention to detail very much!
- 5 out of 5 starsReviewed on 6/14/2023
Everyone, in this entire office was the friendliest I have ever been to, they were so nice, so friendly and I absolutely love this office.
- 5 out of 5 starsReviewed on 6/14/2023
The front desk ladies are amazing! They always help me in a quick and friendly manner!
- 5 out of 5 starsReviewed on 6/12/2023
Unfortunately I waited for almost an hour for my provider, but overall it wasn't a bad experience
- 5 out of 5 starsReviewed on 6/9/2023
Very pleasant staff and Dr.Jacinto answered all my questions.
- 5 out of 5 starsReviewed on 6/6/2023
everything is great
- 5 out of 5 starsReviewed on 6/6/2023
Dr. Jacinto is such a great doctor. She actually listens to me and talks to me without sounding like she is better than me. She is easy to communicate with, and I enjoy that.
- 5 out of 5 starsReviewed on 5/28/2023
I haven't been to the doctor in 10 years. I have so many concerns about my health and I felt so bad listing them. Dr. Rochelle as so patient with me and asked so many questions and gave me understanding on what could be going on. Glad I chose her to start this journey with.
- 4 out of 5 starsReviewed on 5/26/2023
A minor concern would be to elaborate more on each topic/concern raised, contingent on the time constraints implied or voiced during and/or before the visit.
- 5 out of 5 starsReviewed on 5/24/2023
Dr. Rochelle Jacinto provided us the best service.
- 5 out of 5 starsReviewed on 5/24/2023
Dr. Rochelle is so kind discussing all my health issues. She is extremely friendly and accommodating.
- 5 out of 5 starsReviewed on 5/23/2023
I was kind of iffy about going. I was kind of nervous about going there to ... to that office in Frankford and then, once I got there, they made me feel right at home and the environment was very nice and clean and the people there are friendly. And the staff and everybody was just great, just 100% on target, so ... on point. So, I just ... I'm grateful for it and I recommend anyone to that facility. Thank y'all for you, for your excellent work. God bless.