From This Business
Review Highlights
“Jen and Terrance stayed after hours so I could return my rental and pick up my car from a nearby dealership.” in 2 reviews
“I had made my reservation online with hotwire.” in 2 reviews
Location & Hours
You Might Also Consider
in Party Bus Rentals, Limos
in Limos
About the Business
Enjoy clean, sanitized vehicles and a low-touch rental process with Enterprise Rent-A-Car in Columbus. No matter when or where you want to start your next adventure, when you're ready, we're ready to fill your car rental needs at one of our 7,000+ locations in nearly 100 countries and territories.
Ask the Community
Yelp users haven’t asked any questions yet about Enterprise Rent-A-Car.
Recommended Reviews
Overall rating
20 reviews
5 stars
4 stars
3 stars
2 stars
1 star
- Nick M.Columbus, OH03Apr 26, 2023
The store manager was provoking a fight with me in store. Terribly ran location and customer service is worst I've experienced since Ive moved here.
4/25/23 my girl and I stopped in towards close to get a full size rental. The employee was nice, told us he didn't have anything at the moment but made an appointment for us to come back the next day at 9am and he'd have a full size for us.
4/26/23 we came in at the appointment time we made. A customer in front of us was not having a good experience either.
We told them the name and looked confused. Obviously they didn't make a reservation for us since they had no idea who we were.
All they had was a very small compact vehicle. I explained what we were told yesterday and the guy says "DID HE MAKE A RESERVATION OR A APPOINTMENT!?" what's the difference to us?? Were just a customer. Sorry we assumed he made us a res when we came in and he gave us a time to come back the next day...
I'm frustrated at this point obviously. In a private conversation to my girl I said "they said they would have our car today at this time and clearly they don't, these guys are liars".
The manager pivots quick towards us and looks livid, raises his voice and says "HE DIDNT LIE TO YOU! HE MADE A MISTAKE!"
Clearly this guy was quick to start a fight with me instead of trying to de-escalate the situation. Maybe if I was saying that directly to him I would understand his reaction but I want even talking to him! He was listening to my conversation with my partner and interjected to start a fight.
We didn't even say a word back to him and left immediately bc we were so blown away how poorly they are willing to treat a customer. I don't want anything in compensation for this. I never want to step foot in that toxic place again.
Go somewhere else if you need a vehicle.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Customer S.
Apr 26, 2023
Thank you for your feedback, Nick. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no cars immediately available. We would like to address this with you. Please email care@enterprise.com with your contact information, rental information and all the details above so we can address this situation. Thank you - LP
- Kathryn W.Anaheim, CA04Nov 8, 2022
Manager Kat Ammon was amazing!! After dealing with A**hole James Huelsman (see my review of him) at the Grandview Heights location, walking into her branch and being greeted with enthusiasm and all smiles was, to say the least refreshing. She got us into a car immediately, all while multitasking with other customers. This is after A**hole James Huelsman said he had already contacted that branch and said they had no cars. WELL, she did! It took us less than 30 minutes and we were on our way! She is amazing. Thank you Kat, you saved our trip!
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Customer S.
Nov 9, 2022
Thank you for your feedback, Kathryn. If you’d like to discuss your previous experiences further, please email care@enterprise.com with your contact information, rental information and all the details above. Thank you. – Chad
- Marcia S.South Columbus, Columbus, OH061Oct 19, 2022
Awful. Just awful in all ways. I'm out $40 in Uber due to their incompetence and I can't even start on their rude behavior. I have no rental car even though my insurance covers it. We'll pick you up? Hahahahaha
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Customer S.
Oct 19, 2022
I am disappointed to hear our rental branch was unable to assist with your rental needs, Marcia. We strive to ensure we always have the correct category of vehicles available for the reservations. I would like to get all this information into the hands of our upper management for further assistance. Please email care@enterprise.com with your reservation number, contact information and any additional details. Thank you. – Laura
- Laura C.OH, OH021Jul 6, 2022
If I could give 0 stars I would. I got rear ended by an insured driver. I scheduled my appointment to get my car fixed, and also was scheduled a rental car. The store manager, Kat called to confirm the appointment. Was told I would get an SUV since that's what my personal car is. I was picked up my an enterprise employee, and was notified that there was NO vehicles available. Which is weird since I've had this appointment for 3 weeks now. They offered me a truck that they also offered another man, and the man was very upset in the first place. So I declined the truck to allow the man to use it. I was told it was going to be HOURS for another car to be available. I had to call off work. This is just unacceptable, if you do not have enough cars for the amount of appointments then you need to communicate that. I called cooperate, and I was unable to talk to anyone about this matter. I understand times are hard, and cars are hard to come by, but I planned to go to work today thinking this process was going to be easy. But it was a crap show. Also while waiting for a car, multiple others were turned away that also stated that they had an appointment to pick up their rental car. Both employees were very rude, and seemed as if they didn't understand how to handle the situations. I truly hope this company works on their customer service, as well as give their employees a better work environment by adding cars to their lot.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Customer S.
Jul 6, 2022
Thank you for your review, Laura. Customer service is of the utmost importance to us and we would like to speak with you further about this. Please email care@enterprise.com with the details above and include your contact information, reservation number and any additional information you’d like to share. Thanks. – Chad
- Rebecca C.Columbus, OH3181Jun 16, 2019Updated review
My review still stands after all these years. I did change rental car companies. I've used Budget and Alamo sporadically, and Hertz repeatedly (now a President's Circle member, whatever that means). None of these companies, no matter if Columbus or LAX or Florida or various Europe locations, have ever asked me the questions Enterprise (and in particular, this location) has asked me. Not one question about the hotel I'll be staying at. Not one question that seems to be a little invasive or overly personal. Had to add this after adding up the number of car rentals I've had over the last 5 years due to heavy travel and my company requiring a rental for business travel over 100 miles, and noting each time that no other company asks me such questions as to my hotel or AirBnB location.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Customer S.
Jun 16, 2019
Thanks for your comments and continued business, Rebecca. If there is anything I can do to help, please email Care@Enterprise.com with your contact information, reservation or rental agreement numbers and the details above. Best regards, DA
May 29, 2013Previous reviewI use this branch of Enterprise about every two months, except in the summer months. It's only a 15 minute walk from my home and across the street from my insurer's preferred repair shop. The rates are generally good, and the service polite and friendly...
But perhaps a little too friendly. I don't know why, I'm rarely given a satisfactory reason, but the amount of invasive, personal questions is about on my last nerve. Every single time, every single location: "Where are you going?" "What city in X state?", "Why are you going?", "What are you going to do?" "Where will you be staying?" "Can you please provide a phone number of a third party not going with you?" "Who will be with you?"
By the time I'm in the rental car, I'm angry, frustrated and feeling like I needed my lawyer. And I'm a paralegal!
Outside of reminding me that I may not take the car to Canada (under that contract's terms), I do not appreciate these kinds of questions. They are invasive, personal and unnecessary for the purposes of the contract. You have my cell, you have my DL, you have my empty credit card. Enough with the questions - why do they need to ask all of this?
My rating would be five if they'd stop with the intrusive questions that have nothing to do with the execution of the contract. Especially once I've snapped and advised that I will not answer any more questions of this nature.
ETA: Received a call from a Mr. Kennedy (a district manager, perhaps) as I had forwarded my review to Enterprise to get an official explanation to the line of questioning I'm constantly subjected to. Suffice to say, they believe most of their questions are relevant and necessary. I was also told "you can understand that, can't you" 5 different times during the , which is not a conversation, but a persuasion technique, and it actually comes off condescending - as if I'm just too dumb to understand their reasoning.
I understand the other driver question (it's always "no") dates of travel (gave 'em to you when I made the reservation, though) and the need for a credit card and DL, and maybe the state I'm travelling to (and I'm not convinced on that point. But outside of these minimally invasive question? No. I don't understand and talking down to me will not create understanding. There's no need to know where I'm staying, if it'll be parked or driven about, etc.
It may be more inconvenient and expensive, but my rental business is going to Avis and Hertz and Thrifty, as I've not been asked where I'm going or any other invasive questions by these other companies, which I did explain to Mr. Kennedy.
A business may certainly have its policies and rules, but as a customer, I can go to a business with information practices that make me more comfortable about my privacy and security. Surely they "can understand that", can't they? - brittany l.Hilltop, Columbus, OH0135Jul 4, 2020
You cant make someone pay a deposit over the phone tell them its gonna be reported stolen if the dont pay it. If I dropped a 200 deposit regardless if there was imaginary smoke in the car or not. I mean I paid the fine and was still denied the car. I admit there was stuff in the car but the car just needed to be wiped out which I would have did before I returned it. What the caucasian lady with red hair described was way over exaggerated. and no matter how I acted after you denied me the keys I should still be walking off with what I paid for after paying a fine. Im pretty sure any Black woman in my position would have acted the same way. All these white owned businesses hollering #Blacklivesmatter but treat us like we ain't shit. It's crazy when your own turn on you and act like the racist caucasians. Plus the extra charges you guys made on my card of 141 with no explanation.
Helpful 0Thanks 0Love this 0Oh no 0 - Jeff A.New Albany, OH0365Jan 15, 2019
Very good customer service. I had a reservation. They had the exact car I requested and turn around time was very quick. I received the same service when I returned the car 24 hrs. later.
Helpful 0Thanks 0Love this 0Oh no 0 - A R.Columbus, OH084Mar 2, 2018
I needed a car for a few days to get around Columbus around the holidays, as I am not from the area and needed to get my daughter to a foot doctor (she lives there). I was greeted by a tall, friendly man who took me out to look for cars, but there were none that were small enough for me (I didnt want to drive an Expedition). That being said I was told that they were waiting for some other vehicles being returned in an hour. They would send someone with a car to me at the apartment I was at. I went back and sure enough an hour later someone showed up with a nice sized car, and took me back to Enterprise to book it.
I have no complaints and appreciated the time they took to take me back and forth, and also to be so patient. When I returned the car I was greeted with a smile and they were happy I was satisfied with the car. I will certainly use these guys again in the future.Helpful 0Thanks 0Love this 0Oh no 0 - Breanne E.London, OH842Mar 5, 2019
I had a reservation that was made over the phone for 4pm. I arrived earlier than expected, around 3:30pm. I was greeted with an attitude and argued with about my reservation "actually being for 5:30." Once the woman finally gave up her argument, there was some confusion about if the reservation was under my name or my step father's name who called, and again I was given major attitude. After plenty of eye rolling and huffing and puffing, I was finally assigned a car. Each question about my insurance was asked with more attitude, and when it came time to go inspect the car the woman mumbled instructions and took off in front of us almost at a run. We looked over the car and the second we finished our rushed lap around the car she took off. Very unprofessional staff!
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Customer S.
Mar 6, 2019
Hello, Breanne. Thank you for your review. Customer service is of the utmost importance to us and we would like to speak with you further about this. Please email Care@Enterprise.com with the details above and include your contact information, reservation number and any additional information you'd like to share. - DA
- Emyli W.Columbus, OH02Sep 12, 2016
Let me start by saying: the front of house staff here was incredible. These people have the patience of saints and did everything they could to make sure customers left satisfied. They deserve every possible accolade.
However.
I had made an online reservation for a 9:30 pickup, but I had to wait more than an hour to get my car. There were not enough cars available for the number of customers there for pick-up, so the staff was rushing to clean cars in order to get them ready to go back out again. When I used the bathroom, it was filthy and I'm pretty sure I saw a beer bottle on someone's desk in the back. Clearly, this location needed more staff to help out. The staff they had there was remarkable, but there's only so much they could be expected to do on their own.Helpful 0Thanks 0Love this 0Oh no 1Business owner information
Enterprise R.
Sep 13, 2016
Thank you for your review. If you can provide a few more details, I would be happy to look into this further for you. Please email Care@Enterprise.com with your contact information, your reservation/rental agreement number, and the details of your experience. Please include reference # 160913-005492 in the subject line of your email. Thanks. -Shane
You Might Also Consider
in Car Rental