Enterprise Rent-A-Car

The store manager was provoking a fight with me in store. Terribly ran location and customer service is worst I've experienced since Ive moved here.

4/25/23 my girl and I stopped in towards close to get a full size rental. The employee was nice, told us he didn't have anything at the moment but made an appointment for us to come back the next day at 9am and he'd have a full size for us.

4/26/23 we came in at the appointment time we made. A customer in front of us was not having a good experience either.
We told them the name and looked confused. Obviously they didn't make a reservation for us since they had no idea who we were.

All they had was a very small compact vehicle. I explained what we were told yesterday and the guy says "DID HE MAKE A RESERVATION OR A APPOINTMENT!?" what's the difference to us?? Were just a customer. Sorry we assumed he made us a res when we came in and he gave us a time to come back the next day...

I'm frustrated at this point obviously. In a private conversation to my girl I said "they said they would have our car today at this time and clearly they don't, these guys are liars".

The manager pivots quick towards us and looks livid, raises his voice and says "HE DIDNT LIE TO YOU! HE MADE A MISTAKE!"

Clearly this guy was quick to start a fight with me instead of trying to de-escalate the situation. Maybe if I was saying that directly to him I would understand his reaction but I want even talking to him! He was listening to my conversation with my partner and interjected to start a fight.

We didn't even say a word back to him and left immediately bc we were so blown away how poorly they are willing to treat a customer. I don't want anything in compensation for this. I never want to step foot in that toxic place again.

Go somewhere else if you need a vehicle.

Manager Kat Ammon was amazing!! After dealing with A**hole James Huelsman (see my review of him) at the Grandview Heights location, walking into her branch and being greeted with enthusiasm and all smiles was, to say the least refreshing. She got us into a car immediately, all while multitasking with other customers. This is after A**hole James Huelsman said he had already contacted that branch and said they had no cars. WELL, she did! It took us less than 30 minutes and we were on our way! She is amazing. Thank you Kat, you saved our trip!

Awful. Just awful in all ways. I'm out $40 in Uber due to their incompetence and I can't even start on their rude behavior. I have no rental car even though my insurance covers it. We'll pick you up? Hahahahaha

If I could give 0 stars I would. I got rear ended by an insured driver. I scheduled my appointment to get my car fixed, and also was scheduled a rental car. The store manager, Kat called to confirm the appointment. Was told I would get an SUV since that's what my personal car is. I was picked up my an enterprise employee, and was notified that there was NO vehicles available. Which is weird since I've had this appointment for 3 weeks now. They offered me a truck that they also offered another man, and the man was very upset in the first place. So I declined the truck to allow the man to use it. I was told it was going to be HOURS for another car to be available. I had to call off work. This is just unacceptable, if you do not have enough cars for the amount of appointments then you need to communicate that. I called cooperate, and I was unable to talk to anyone about this matter. I understand times are hard, and cars are hard to come by, but I planned to go to work today thinking this process was going to be easy. But it was a crap show. Also while waiting for a car, multiple others were turned away that also stated that they had an appointment to pick up their rental car. Both employees were very rude, and seemed as if they didn't understand how to handle the situations. I truly hope this company works on their customer service, as well as give their employees a better work environment by adding cars to their lot.

My review still stands after all these years. I did change rental car companies. I've used Budget and Alamo sporadically, and Hertz repeatedly (now a President's Circle member, whatever that means). None of these companies, no matter if Columbus or LAX or Florida or various Europe locations, have ever asked me the questions Enterprise (and in particular, this location) has asked me. Not one question about the hotel I'll be staying at. Not one question that seems to be a little invasive or overly personal. Had to add this after adding up the number of car rentals I've had over the last 5 years due to heavy travel and my company requiring a rental for business travel over 100 miles, and noting each time that no other company asks me such questions as to my hotel or AirBnB location.

You cant make someone pay a deposit over the phone tell them its gonna be reported stolen if the dont pay it. If I dropped a 200 deposit regardless if there was imaginary smoke in the car or not. I mean I paid the fine and was still denied the car. I admit there was stuff in the car but the car just needed to be wiped out which I would have did before I returned it. What the caucasian lady with red hair described was way over exaggerated. and no matter how I acted after you denied me the keys I should still be walking off with what I paid for after paying a fine. Im pretty sure any Black woman in my position would have acted the same way. All these white owned businesses hollering #Blacklivesmatter but treat us like we ain't shit. It's crazy when your own turn on you and act like the racist caucasians. Plus the extra charges you guys made on my card of 141 with no explanation.

Very good customer service. I had a reservation. They had the exact car I requested and turn around time was very quick. I received the same service when I returned the car 24 hrs. later.

I needed a car for a few days to get around Columbus around the holidays, as I am not from the area and needed to get my daughter to a foot doctor (she lives there). I was greeted by a tall, friendly man who took me out to look for cars, but there were none that were small enough for me (I didnt want to drive an Expedition). That being said I was told that they were waiting for some other vehicles being returned in an hour. They would send someone with a car to me at the apartment I was at. I went back and sure enough an hour later someone showed up with a nice sized car, and took me back to Enterprise to book it.
I have no complaints and appreciated the time they took to take me back and forth, and also to be so patient. When I returned the car I was greeted with a smile and they were happy I was satisfied with the car. I will certainly use these guys again in the future.

I had a reservation that was made over the phone for 4pm. I arrived earlier than expected, around 3:30pm. I was greeted with an attitude and argued with about my reservation "actually being for 5:30." Once the woman finally gave up her argument, there was some confusion about if the reservation was under my name or my step father's name who called, and again I was given major attitude. After plenty of eye rolling and huffing and puffing, I was finally assigned a car. Each question about my insurance was asked with more attitude, and when it came time to go inspect the car the woman mumbled instructions and took off in front of us almost at a run. We looked over the car and the second we finished our rushed lap around the car she took off. Very unprofessional staff!

Let me start by saying: the front of house staff here was incredible. These people have the patience of saints and did everything they could to make sure customers left satisfied. They deserve every possible accolade.

However.

I had made an online reservation for a 9:30 pickup, but I had to wait more than an hour to get my car. There were not enough cars available for the number of customers there for pick-up, so the staff was rushing to clean cars in order to get them ready to go back out again. When I used the bathroom, it was filthy and I'm pretty sure I saw a beer bottle on someone's desk in the back. Clearly, this location needed more staff to help out. The staff they had there was remarkable, but there's only so much they could be expected to do on their own.