Our Next Chapter: Enterprise Mobility
Our business took root in 1957, when my grandfather, Jack Taylor, founded Executive Leasing Company in St. Louis with just seven cars, a strong belief in great customer service and a hunch that people would embrace the concept of leasing vehicles. And they did.
A few years later, in response to customers’ desire to rent cars while theirs were in the shop, Jack added a hometown car rental business division.
As the business expanded beyond St. Louis and state lines, Jack rechristened his growing operation Enterprise Leasing – in honor of the USS Enterprise, one of the aircraft carriers he served on as a decorated fighter pilot in World War II.
With locations popping up in more and more neighborhoods, the business flourished, and before long, the business evolved once again…to Enterprise Rent-A-Car.
With a proven reputation for convenience and superior service, new opportunities began to emerge, inspiring my father, Andy Taylor, to further grow the company – branching into international markets, adding new business lines and services, and expanding offerings with the acquisition of National Car Rental and Alamo. And with this expansion, we evolved once again to Enterprise Holdings.
As I look back on the many milestones throughout our journey, it’s clear that every business change has kept the same focus that Jack emphasized from day one: taking care of customers and employees above all else. And what started as a simple idea – to lease cars and deliver great customer service – has evolved into something far greater.
From Executive Leasing Company to Enterprise Leasing to Enterprise Rent-A-Car to Enterprise Holdings, our business has embraced, engaged and grown with the transformation of an industry.
And today, we are proud to introduce the next phase of our journey: Enterprise Mobility – our new corporate brand – which strengthens our commitment to deliver exceptional customer service for partners, customers and neighbors.
Enterprise Mobility represents a 90,000-strong global team’s commitment to innovating and delivering exceptional products and services to meet the diverse needs of consumers, businesses and government organizations.
This new chapter also reflects an evolution from a fleet of seven cars, more than six decades ago, to a robust, global network of diverse mobility solutions, including car rental, fleet management, flexible vehicle hire, carsharing, vanpooling, car sales, truck rental, vehicle subscription, luxury rental, technology solutions and more.
It reflects our ambition to continue to shape mobility in a changing world, working with our trusted partners along the way. And it reflects our purpose: Advance the world, one journey at a time.
So who is Enterprise Mobility? We are an organization with a culture built on an enduring set of values that guides every interaction, focused on:
Staying true to the founding values, guiding how we do business and how we give back to communities.
Maintaining a culture of exceptional service, always putting people first — from employees and customers to partners and neighbors.
Constantly innovating, pushing ourselves to deliver people-first experiences that meet the needs of those we serve in the rapidly evolving mobility landscape.
Creating meaningful connections, collaborating to help move mobility forward.
We are proud of our legacy.
We are even more excited by the journey ahead.
We are Enterprise Mobility.
RN at Retired and enjoying life
5dRental car totaled our car. Renter ran & deputies couldn't find him. He rented using FedEx CC. We only have vin and tag number. Getting run around with Enterprise and FedEx. No renter info given to our insurance co. Very little communication. NEED HELP. I would think your company would be responsive and help to resolve this matter.
Corporate Communications, Media Relations, Stress Management, & Well-Being Coach
1moChrissy-you seem to be an outstanding CEO I know you care about women. I’ve been trying to get a humiliating problem rectified over the last week - when I found out I was put on Enterprise’s “do not rent list .”As you will note from my LinkedIn profile I’m a well respected professional-also working to help women including victims domestic violence. In 2019 I was a victim of domestic violence.My life threatened , my savings stolen, and my car stolen.Working in a nearby hospital I rented my car at the Tenafly NJ location -the police were trying to locate my car -I was quite scared - borrowed money at that time from my grown children & Rabbi I had the rental car for many many many weeks. When I realized I could no longer keep the car I returned it.all money paid, but the location promised to try to secure a rebate for me But it was stopped by the area manager, a young woman whose name I don’t remember. I’m sure it’s in my email history. I spoke with her-she was nasty -so rude.I told her she did not represent enterprise well. I sent an angry email and perhaps tried to forward it to her supervisor.seems she retaliated As I found out last week- not able to rent a car-covered by Geico as my new car gets repaired. Please help-
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3moThis is the Owner of AFT INC, I have attempted to connect with upper management regarding possible theft, other fraudulent charges along with assistance in obtaining a working relationship outside of the three individuals previously worked with for the Southeast region, whose names I will not name publicly at this moment. I would like to speak with upper Corporate Management to discuss fixing the Corporate account we have yet to obtain after being offered, the fraudulent charges on my account, and the lack of communication, or any other related help the leadership for the Southeast region has failed to provide. Our Direct contact is via email, after emailing we would like to schedule a call. AFT@AllFreightTransport.BIZ We hope to hear back from someone as soon as possible. Thank you for your time.
Principal Field Clinical Engineer RESET-Ra
4moEHI / National has a fetish for offshore call centers that can’t be quelled. In trying to get a National App issue fixed, I’e been to Guatemala, the Philippines, and one more location somewhere in Central America. Nobody seems to know how fix an app issue. Instead, they tell you they “Fill out a troubleshooting ticket” And that’s it. No followup, no feedback, no solutions. My experience with National is that once you’ve rented, all is fine, but if you have an issue, God help you. National has very poor customer service for the most part, and middle management seems to have the tenure of a head of lettuce.
Business Owner at Advanced pest solutions llc
4moIn the quiet week before Christmas, a family found themselves entwined in an unexpected saga with Enterprise car rental. A mysterious overcharge of $3500 cast a shadow over their holiday joy. Despite their inquiries, an elusive explanation lingered, leaving uncertainty about when the tangled web of financial confusion would be unwound, just as the festive season approached….. help needed…..