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Motorola V360 Service Manual

Digital wireless telephone
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See also: Owner's Manual , User Manual
Level 1 and 2 Service Manual
6809493A69-O
V360
Digital Wireless Telephone
V360 GSM 850/900/1800/1900 MHz GPRS

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Summary of Contents for Motorola V360

  • Page 1 Level 1 and 2 Service Manual 6809493A69-O V360 Digital Wireless Telephone V360 GSM 850/900/1800/1900 MHz GPRS...

  • Page 3: Table Of Contents

    Level 1 and 2 Service Manual Contents V360 6809493A69-O Introduction ................. 5 Product Identification .
  • Page 4 Contents V360 May 18, 2005 6809493A69-O...

  • Page 5: Introduction

    Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation programs that allow customers to meet requirements for reliable, continuous communications. To learn more about the wide range of Motorola service programs, contact your local Motorola products representative or the nearest Customer Service Manager. Product Identification Motorola products are identified by the model number on a label usually located under the battery.

  • Page 6: Computer Program Copyrights

    The Motorola products described in this manual may include Motorola computer programs stored in semiconductor memories or other media that are copyrighted with all rights reserved worldwide to Motorola. Laws in the United States and other countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted...

  • Page 7: Warranty Service Policy

    Customer’s original units will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited PCB component). Motorola High Tech Centers will perform level-4 (full component) repairs.

  • Page 8: Parts Replacement

    When ordering replacement parts or equipment, include the Motorola part number and description used in the service manual. When the Motorola part number of a component is not known, use the product model number or other related major assembly along with a description of the related major assembly and of the component in question.

  • Page 9: Specifications

    Level 1 and 2 Service Manual Specifications Specifications General Function Specification 824-848 MHz Tx Frequency Range GSM 850 869-893 MHz Rx 880-915 MHz Tx (with EGSM) Frequency Range GSM 900 925-960 MHZ Rx 1710-1785 MHz Tx Frequency Range DCS 1800 1805-1880 MHz Rx 1850-1910 MHz Tx Frequency Range PCS 1900...
  • Page 10 Specifications V360 Speech Coding Function Specification Frame Duration 20 ms Block Length 260 bits Classes Class 1 bits = 182 bits; Class 2 bits = 78 bits Bit Rate with FEC Encoding 22.8 kbps May 18, 2005 6809493A69-O...

  • Page 11: Product Overview

    (SMS) text messaging, and includes personal information manager (PIM) functionality. The V360 is a quad-band phone that allows roaming within the GSM 850 MHz, GSM 900 MHz, 1800 MHz digital cellular system (DCS), and 1900 MHz PCS bands.
  • Page 12 Because the GSM standard does not provide the option to store voice tags onto the SIM card, voice tags are added to the phone’s memory. V360 telephones also include a voice recorder that allows up to 2 minutes of personal messages to be recorded. This feature has a complete set of record, playback, and management tools that make it easy to store and maintain a list of personal memos.
  • Page 13 User must subscribe to a caller line identification service through their service provider. Other Features Detailed descriptions of these and other V360 features can be found in the appropriate user’s guide listed in the “Related Publications” section toward the end of this manual.

  • Page 14: General Operation

    General Operation Controls, Indicators, and Input / Output (I/O) Connections The V360 series telephone’s controls are located on the sides of the flip and on the keypad. Indicators, in the form of icons, are displayed on the LCD (see Figure 2).
  • Page 15 Level 1 and 2 Service Manual General Operation Color Display The V360 wireless phones feature a 64k color Thin Film Transistor (TFT) 176x220 pixel display. Display animation makes the phone’s menus move smoothly as the user scrolls up and down. Turn animation off to conserve the battery.

  • Page 16: User Interface Menu Structure

    General Operation V360 • Battery Level Indicator. Shows the amount of charge left in the battery. The more segments visible, the greater the charge. Recharge the battery as soon as possible when the Low Battery warning message appears. • Clock. Shows the current date and time.

  • Page 17: Alert Settings

    Level 1 and 2 Service Manual General Operation Alert Settings V360 telephones include up to 32 preset alert tones and vibrations that can be applied to all alert events at the same time. ➧ Pressing either volume key will mute the alert.
  • Page 18 General Operation V360 May 18, 2005 6809493A69-O...

  • Page 19: Tools And Test Equipment

    GSM / DCS Test SIM Used to enable manual test mode 1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) at (800) 422-4210 or FAX (800) 622-6210; Internationally, AAD can be reached by calling (847) 538-8023 or faxing (847) 576-3023.

  • Page 20: Disassembly

    V360 Disassembly The procedures in this section provide instructions for the disassembly of V360 telephones. Tools and equipment used for the phone are listed in Table 1, preceding. Many of the integrated devices used in this equipment are vulnerable to damage from electrostatic discharge (ESD).
  • Page 21 Level 1 and 2 Service Manual Disassembly Lift the end of the battery out first, then slide the entire battery from the phone. See Figure 2. Battery 050316o Figure 2. Removing the battery There is a danger of explosion if the Lithium Ion battery is replaced incorrectly. Replace only with the same type of battery or equivalent as recommended by the battery manufacturer.

  • Page 22: Removing And Replacing The Subscriber Identity Module (Sim)

    Disassembly V360 Removing and Replacing the Subscriber Identity Module (SIM) Remove the battery cover and battery as described in the procedures. Slide the SIM latch away from the SIM and then lift the SIM card out of the phone as shown in Figure 3.

  • Page 23: Removing And Replacing The Antenna Cap

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Antenna Cap Remove the battery cover, battery, and SIM as described in the procedures. Use the disassembly tool to release the antenna cap latch as shown in Figure 3. Latch Antenna Cap Disassembly Tool...

  • Page 24: Removing And Replacing The Rear Housing

    Disassembly V360 Removing and Replacing the Rear Housing This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and component damage. Remove the battery cover, battery, SIM, and antenna cap as described in the procedures. In addition to 4 screws, the rear housing assembly is fastened with plastic latches.
  • Page 25 Level 1 and 2 Service Manual Disassembly Release the four housing latches by inserting the pointed end of the plastic disassembly tool into the openings on the rear housing. Housing Snaps Housing Snaps 050322o Figure 6. Removing the Rear Housing Latches Carefully lift the rear housing away from the phone.

  • Page 26: Removing And Replacing The Microphone

    Disassembly V360 Removing and Replacing the Microphone Remove the battery cover, battery, SIM, antenna cap and rear housing assembly as described in the procedures. Use the plastic tweezers or plastic hand tool to pry the microphone out of its socket and carefully remove from the front housing. See Figure 7.

  • Page 27: Removing And Replacing The Transceiver Board Assembly

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Transceiver Board Assembly This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and component damage. Remove the battery cover, battery, SIM, antenna cap, and rear housing as described in the procedures Use the disassembly tool to unseat the display flex connector from its socket (see Figure 8).

  • Page 28: Removing And Replacing The Flip Assembly

    Disassembly V360 Removing and Replacing the Flip Assembly Remove the battery cover, battery, SIM, antenna, rear housing, and transceiver board assembly as described in the procedures. Flex the right side of the front housing assembly to allow the flip assembly hinge to separate from the knuckle (see Figure 9).
  • Page 29 Level 1 and 2 Service Manual Disassembly The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when handling. Carefully remove the flip assembly from the left knuckle on the front housing. Use extreme caution when removing the display flex from the front housing (see Figure 10).

  • Page 30: Removing And Replacing The Flip Assembly Bezel

    Disassembly V360 Removing and Replacing the Flip Assembly Bezel Remove the battery cover, battery, SIM, antenna, rear housing, transceiver board assembly, and flip assembly as described in the procedures. Insert the disassembly tool into the openings on the flip bezel to pry up the flip bezel.

  • Page 31: Removing And Replacing The Display Assembly

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Display Assembly Remove the battery cover, battery, SIM, antenna, rear housing, transceiver board assembly, flip assembly, and flip assembly bezel as described in the procedures. Use the Torx driver and a T6 bit to remove the 2 flip screws from the flip assembly (see Figure 12).
  • Page 32 Disassembly V360 Remove 2 T6 screws from the display bracket. Set the screws aside for reuse (see Figure 14). Bracket Screw Display Bracket Bracket Screw 050405o Figure 14. Removing the Flip Display Bracket Screws Use the disassembly tool to release the latches on the sides of the display assembly (see Figure 14).
  • Page 33 Level 1 and 2 Service Manual Disassembly 10. Insert and tighten the two T6 display bracket screws to torque setting of 16 Ncm. 11. Place the display assembly into the flip housing and gently press down until all the catches are engaged and the flip display lens is flush with the flip housing.

  • Page 34: Removing And Replacing The Camera Assembly

    Disassembly V360 Removing and Replacing the Camera Assembly Remove the battery cover, battery, SIM, antenna, rear housing, and transceiver board assembly, flip assembly cover, and as described in the procedures. The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when handling.

  • Page 35: Removing And Replacing The Motor Vibrator Assembly

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Motor Vibrator Assembly Remove the battery cover, battery, SIM, antenna, rear housing, and transceiver board assembly, flip assembly cover, and CLI lens cover as described in the procedures. The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when handling.

  • Page 36: Removing And Replacing The Display Module Assembly

    Disassembly V360 Removing and Replacing the Display Module Assembly Remove the battery cover, battery, SIM, rear housing, antenna, transceiver board assembly, flip assembly cover, and camera assembly, as described in the procedures. The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when handling.

  • Page 37: Subscriber Identity Module (Sim) And Identification

    The Mechanical Serial Number (MSN) is an individual unit identity number and remains with the unit throughout the life of the unit. The MSN can be used to log and track a unit on Motorola's Service Center Database. The MSN is divided into 4 sections as shown in Figure 19.
  • Page 38 Subscriber Identity Module (SIM) and Identification V360 International Mobile Station Equipment Identity (IMEI) The International Mobile station Equipment Identity (IMEI) number is an individual number unique to the PCB and is stored within the unit's memory. The IMEI uniquely identifies an individual mobile station and thereby provides a means for controlling access to GSM networks based on mobile station types or individual units.

  • Page 39: Troubleshooting

    Troubleshooting Troubleshooting Manual Test Mode Motorola V360 telephones are equipped with a manual test mode capability. This allows service personnel to verify functionality and perform fault isolation by entering keypad commands. To enter the manual test command mode, a GSM / DCS test SIM must be used.
  • Page 40 Troubleshooting V360 Table 3. Manual Test Commands (Continued) Key Sequence Test Function/Name Remarks 5*0*5 Set audio level 5 5*0*6 Set audio level 6 5*0*7 Set audio level 7 5*0*8 Set audio level 8 5*0*9 Set audio level 9 5*0*10 Set audio level 10...

  • Page 41: Troubleshooting Chart

    Level 1 and 2 Service Manual Troubleshooting Troubleshooting Chart Table 4. Level 1 and 2 Troubleshooting Chart SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY Measure battery voltage across a 50 ohm (>1 Watt) load. If the battery voltage is <3.25 a) Battery either discharged or Vdc, recharge the battery using the 1.
  • Page 42 Troubleshooting V360 Table 4. Level 1 and 2 Troubleshooting Chart (Continued) SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY 5. Telephone transmit audio is weak. Replace the transceiver board assembly (refer (usually indicated by called parties a) Transceiver board assembly to 1c). Verify that the fault has been cleared complaining of difficulty in hearing defective.

  • Page 43: Programming: Software Upgrade And Flexing

    Contact your local technical support engineer for information about equipment and procedures for flashing and flexing.Part Numbers The following information is provided as a reference for the parts associated with V360 telephones. Related Publications Motorola V360 User’s Guide, English 68XXXXXX96 6809493A69-O May 18, 2005...

  • Page 44: Exploded View Diagram

    Troubleshooting V360 Exploded View Diagram 031826o Figure 20. Exploded View Diagram May 18, 2005 6809493A69-O...

  • Page 45: Exploded View Parts List

    ------------- Battery 1010 mAh To order parts please use the following Link: https://wissc.motorola.com/wissc_root/main/BrowserOK.html (Password is Required) For information on ordering parts please contact EMEA at + 49 461 803 1638. There is a danger of explosion if the Lithium Ion battery pack is replaced incorrectly.
  • Page 46 Troubleshooting V360 Model Dependant Part Numbers Table 6. Model Dependant Part Numbers V361 V360 V360 V360 Silver/Silver (1A) Silver/Blue (1C) Silver/Black (1B) Silver/Silver (1C) 0170387X01 0170387L01 0170387L02 Transceiver Front Housing AAHN5597A 0170387L02 0170387H02 Transceiver Rear Housing AAHN5598A 4mm AAHN5589A 4mm...
  • Page 47 Level 1 and 2 Service Manual Troubleshooting Accessories Table 7. Accessories Description Part Number Audio & Connectivity Data Cable Mini USB/USB/Serial SKN6371 Headset Stereo FM - Universal (Cheerful Pink) CHYN4391 Headset Stereo FM - Universal (Zest Blue) CHYN4392 Headset - Neckloop SYN7875 Headset Boom Mic Noise Cancel - Universal SYN8908...
  • Page 48 Troubleshooting V360 Table 7. Accessories (Continued) Description Part Number Self Install Car Kit - Smart Drive - Motorola SYN1134 Self Install Car Kit - Smart Drive+ - Motorola SYN1137 Smart Cable EMU - Motorola SYN1003 Vehicle Power Adapter EMU - VC700...
  • Page 49 1 and 2 Index Level 1 and 2 Service Manual Index V360 6809493A69-O alert setting indicator 16 identification 37 alert settings 17 international mobile station equipment identity 38 Antenna Cap, removing and replacing 23 mechanical serial number 37 antenna, removing and replacing 26...
  • Page 50 Index V360 product customer support 7 changes 5 out of box failure 7 identification 5 product support 7 names 5 service procedure publications, related 43 ordering replacement parts 8 shortcuts 16 shut down upon battery removal 17 rear housing signal strength indicator 15...
  • Page 52 MOTOROLA, the Stylized M Logo, and all other trademarks indicated as such herein are trademarks of Motorola, Inc. ® Reg. U.S. Pat. & Tm. Off. All other product or service names are the property of their respective owners. © 2005 Motorola, Inc.

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