1. April M. Hough
269-447-8082
411 Van Buren Street South Haven, MI 49090
Aprilhough1980@gmail.com
Objectives
A position as a Medical Assistant where I can utilize my extensive clinical/administrative work
and overall interpersonal skills through patient care.
Education
Registered Medical Assistant (RMA) /Keiser University (2012)
Certified in First Aid and CPR
Experience
10/29/2012 | Present { Registered Medical Assistant}
South Haven Health System (Orthopedics} | {950 South Bailey Avenue South Haven MI 49090}
Provided front and back office support and supervision. Answer multi-line phone in a
professional and courteous manner. Assist patients in filling out paperwork. Collected
payments.
Responsible for all clerical duties, phone triage, forms management, and all out going
referrals.
Scheduling for multiple providers. Setting up lunch meetings with medical companies.
02/2005- 12/2012 { Medical Assistant Clinical}
Riverside Medical Clinic {203 Centre St South Haven MI, 49090}
Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as
the assistant to the Director. Quickly became a trusted assistant known for “can-do” attitude,
flexibility and high-quality work.
Communicated effectively with staff and patients. Established strong relationships to gain
support and effectively achieve results.
Helped with referring patients to out of office appointments or for services.
Entrusted to manage office in the supervisor’s absence. Provided timely, courteous and
knowledgeable response to information requests; screened and transferred calls; logged all
billing while staff was away. Became certified in first aide/CPR MICR training.
2. Earned excellent marks on performance reviews, with citations for excellence in areas
including work volume, accuracy and quality; ability to learn and master new concepts;
positive work ethic; and commitment to providing unsurpassed service.
Roomed and prepped patients, immunizations, injections, vital signs, procedures, EKG’s, x-
rays, PFT’s, breathing treatments, Nerve conduction tests, medication refills, drug screening,
lab draws, glucose screening, and vascular studies.
11/04-7/07 South Haven Hospital {Central Scheduling }
Proficient with multi lines. Scheduled appointments, filed charts, or paperwork. Instructed patients
of procedures.
Helped coworkers with x-ray procedures. Developed films. Burned cd images of X-ray, MRI, or US.
Mailed or faxed documents. Prepped patients for emergency transport, medical records, images,
and reports.
Customer service training completed, and HIPPA training completed.
While here I also helped out in the clinics with vital signs or injections.
Skills
Medical Office Management Patient Education Insurance
Verifications
Medical billing and Coding Referrals {Incoming and Outgoing) Phone
Triage
Medical Records Patient Scheduling for multiple Providers HIPPA &
JCAHO Knowledge
Prior Authorizations Injections Knowledge in Clinical testing
Lab draws Xrays Computer efficient
Achievements
Volunteered for Social Activities Committee for the past 10 years.
Volunteered for Health fairs throughout the community.
References
Furnished upon request.
